Chelsea, MA
Date Posted: August 09, 2017
Employment Type: Contract
Job Id: 3999

Job Description

No phone calls.  C2C OK.  Face to face interview required. 

Send resumes with rate, location, visa status, first/last name and contact info!

Position Summary:

Our East Boston area Client is seeking a Senior Business Project Manager who possesses strong Business Analyst skills, knowledge of Project Management methodologies (Agile/Scrum, Kanban, Lean, Six Sigma, Waterfall, etc.) and a background in IT Operations, ITIL and IT Service Management to lead the replacement of our ITSM platform. 

 

The selected candidate will be a key contributor to a number of work streams within the project such as, business process redesign, communication, training and collaboration with the Client, customer and partner stakeholders.  The successful outcome of the project will establish a common and rationalized ITIL-based process and toolset across the Executive branch.

 

Top Three Technical Requirements:

 

  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Prior experience with a ServiceNow deployment in a large (10,000+ user) organization
  • Prioritize requirements and create conceptual prototypes and mock-ups

 

Requirements:

  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Understand, document and analyze the “as is” and “to be” business requirements, processes and objectives
  • Prioritize requirements and create conceptual prototypes and mock-ups
  • Translate business requirements to system, functional and technical requirements
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • Drive and challenge business units on their beliefs and assumptions of how they will successfully achieve their business objectives/outcomes
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Create a channel of communication between the business and application developers/administrators to get the job done without requiring Senior Leadership intervention
  • Develop end-to-end test cases
  • Coach and lead cross-functional project teams made up of internal and vendor IT resources
  • Interface, on a daily basis, with business leaders, individual contributors and a variety of IT personnel to ensure proper scope, resource allocation and dependencies are being addressed
  • Deliver project results predictably, on time and on budget.
  • Provide regular project progress measures and status reporting.
  • Identify and schedule project deliverables, milestones and required tasks, providing early visibility to schedules/milestones that are at risk
  • Leads project meetings and coordinates and facilitates communications with management and across teams
  • Create training materials and facilitate training sessions
  • Create and distribute internal and external organization change management communications
  • Collect and analyze metrics to enable and lead continuous improvement of processes
     

Preferred Qualifications:

  • 10+ years of progressive experience as a Business Analyst and/or Project Manager on large enterprise projects where Information Technology was a primary component
  • Prior experience with a ServiceNow deployment in a large (10,000+ user) organization
  • Bachelor’s Degree in Computer Science, Information Systems, Business Administration or relevant work experience
  • Ability to work collaboratively with business and IT professionals
  • Ability to communicate clearly, confidently and effectively, both verbally and in writing
  • Ability to facilitate meetings and workshops in person and remotely
  • Ability to think and act analytically and strategically, solve problems and recommend approaches and solutions
  • Ability to act in a proactive and consultative manner with business partners
  • Ability to think creatively and to inspire others to do so as well
  • Experience in IT Operations, ITIL and/or ITSM processes and methodologies
  • Experience mentoring and coaching with practical experience coaching projects on agile adoption and implementation
  • Experience in client-facing roles and relationship building to develop a strong understanding of the business

Send resumes with rate, location, visa status, first/last name and contact info to jemmons@peopleserveinc.com!

 

Apply Here