Date Posted: June 05, 2019
Employment Type: Direct Hire
Job Id: 4656

Job Description

Job Description

Our client is seeking a senior Project Manager for their digital operations service line. This position focuses on long-term client relationships with dual responsibilities: ensure consistent client environments and drive client enrichment initiatives. This opportunity requires someone who thrives in a fast-paced environment where priorities shift quickly. The ideal candidate for this role keeps their cool under pressure and, by doing so, is able to reassure clients by setting proper expectations for effort and schedule to resolve issues and developing enhancements. The role requires a high degree of collaboration both within their department and across other internal service lines to ensure that the right skillset is delivered at the right time.

This person is the client’s most direct connection with the company, so they need to have outstanding client management skills, including the ability to help clients set priorities, manage timelines, and understand technical implications of a given solution.

It is important that this Digital Operations Senior PM has a solid and varied background in not only oversight of technical projects, but is also able to bring to bear the requisite client-facing soft skills that foster positive communications and trust among your clients.


The Senior Project Manager will be responsible for the day-to-day management and delivery of both projects and ongoing support relationships for clients. The Senior Project Manager will:

  • Assist clients in the scoping and prioritization of their various initiatives.
  • Set client expectations around effort and schedule for completing initiatives
  • Create and execute project work plans (Scope, Schedule, and Budget)
  • Plan and secure team staffing needs throughout the engagement
  • Actively work with the team to manage work assignments and deliverables
  • Review deliverables prepared by team before passing to client
  • Effectively apply company project methodology and standards as required
  • Prepare engagement quality reviews and using appropriate quality assurance procedures
  • Control project risk and company exposure

Client Management

  • Manage day-to-day client interaction and set client expectations
  • Develop lasting relationships with client personnel that foster client loyalty
  • Continually seek opportunities to increase customer satisfaction and deepen relationships
  • Build a knowledge base of each client's business, organization and objectives
  • Identify "follow-on" sales opportunities as they relate to a specific client engagement
  • Assist proposal efforts including completing project scoping and SOW assessments
  • Effectively articulate the company’s capabilities to clients

Project Management

  • Manage projects by waterfall or agile methodologies as appropriate for the engagement
  • Confirm project legal documents are completed and signed
  • Manage project budget, schedule, milestones, and risks
  • Track and report team hours and expenses to clients on a weekly basis
  • Facilitate team and client meetings effectively
  • Communicate difficult/sensitive information tactfully
  • Resolve and/or escalate risks and issues in a timely fashion
  • Ensure timely and accurate invoicing, and monitors receivables for project
  • Analyze project and Managed Services portfolio profitability, revenue, margins, bill rates and individual and team member utilization

Technical Understanding

  • Possesses general understanding in the areas of software development, CRM, user experience, creative design, and infrastructure architecture
  • Maintains awareness of new and emerging technologies and the potential application on client engagements

Required Education

  • Bachelor’s Degree in Business / Computer Science (preferred) or related field

Minimum Requirements

  • Excellent verbal and written communication skills between both the customer and all levels within the organization are required
  • Knowledge of sound business practices and a proven track record of exceeding customer expectations and anticipating their needs are also required
  • 5 or more years of client consulting experience
  • 5 or more years of project management experience
  • Excellent consulting skills and the ability to work effectively with clients and team members
  • Must be motivated with a focus on team performance
  • Willingness to travel periodically to client sites (mostly Chicagoland area)

Preferred Requirements

  • Project Management Professional (PMP) certification

Benefits and Perks

  • Flexible Time Off + Paid Holidays
  • Casual Dress (when in the office; when at a client site, we need to mirror their dress code)
  • Flexible Work Schedule
  • Great Health Coverage
    • Medical – 4 plans to choose from!
    • Dental
    • Vision
    • Life/AD&D/Short-Term & Long-Term Disability
  • Flexible Spending (Dependent & Healthcare)
  • Transportation/Parking Pre-Tax Benefits
  • 401k with Company Matching
  • Weekly Snack/Drink delivery
  • Regular Happy Hours and social events including: Volunteering, Game Nights, Basketball, 5K runs, golf outings, team sports, etc.
  • Catered Lunches
  • Open Office Environment
  • Continuous Training, Certifications, and Learning Opportunities

This is a full time, salaried position.


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