Boston, MA
Posted by PeopleSERVE
Employment Type: Contract
Job Id: 4150

Job Description

Our Boston client is looking for Desktop Support specialist. This is a contract opportunity and this client prefers local candidates.  Candidates must have access to a vehicle and a valid drivers license.



  • Respond and resolve tickets and incidents in accordance with IT policies and procedures as they relate to customer support and updates
  • Maintain inventories of all  IT assets using the inventory collection process to secure Commonwealth assets.
  • Manage the upgrade of hardware & software when necessary to insure that all services are provided in a secure and timely fashion.  This includes but is not limited to new Anti-Virus, Operating System patches, or other mandated software upgrades as directed by client's standards and practices.
  • Clearly communicate and/or escalate to their supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact. 
  • Assist Telecom with movement of IP phones as required. 
  • Work collaboratively with internal and external groups in a team environment to improve overall customer service and support.  
  • Provide / Utilize any and all resources available through client and other sources for assistance with problem resolution.
  • Implementation of IT enterprise images for Desktops /Laptops according to  procedures and policy to insure a consistent environment.
  • Responsible for timely response and support during scheduled and authorized non-business hours to insure continuity of services to the network environment.
  • Install and move assets as required according to policies and procedures
  • Assist / lead with meetings special projects and other requests as required to maximize the efficient use of IT resources.
  • Complete all activities within client's security policies and practices to ensure the safety and privacy of data, its clients and its resources.
  • Act as the contact person for office wiring/cable installations and performs related duties as required.
  • Required to travel to various sites as needed or requested.
  • Participate in team meetings as required
  • Manage site specific projects as related to network infrastructure & server support
  • Install, configure and support state issued mobile devices
  • Troubleshooting and resolving Network issues and infrastructure as required.
  • Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media in accordance with policies and procedures
  • Support, trouble shoot and configure remote access to assist network users with connectivity to network from non-magnet connections.
  • Participate in the development of the documentation of servers, infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
  • Provide consultative IT services to IT management and site teams as needed
  • Mentor other IT professionals to insure their professional growth and skill set improvement
  • Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
  • Build and restore severs as required
  • Maintain Disaster recovery package for server rooms as required
  • Review server event logs on a daily basis to ensure optimal performance and identify potential issues
  • Perform all duties as required and directed.
  • Valid driver’s license and access to a vehicle


Qualifications to be successful:


  • Accomplishment and proficiency in performing all general and detailed responsibilities and duties
  • Ability to work independently with limited direct supervision as needed to accomplish the responsibilities of the position
  • Ability to monitor desktops / Servers and associated network performance
  • Working knowledge of how IT Operations group supports the agency’s business needs
  • Working knowledge of Helpdesk systems
  • Knowledge of the reporting structure and workings of state government
  • Skill growth and knowledge attainment in emerging technologies in addition to proficient in MS Office
  • Excellent communication skills, verbally and in writing

Please submit resumes to


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